Master Cancel is a flexible cancellation protection we have secured in order to insure all of our guests in case they have to cancel.
Master Cancel refunds from 60 days up to and including 2 days before arrival.
Please see below for cancellations outside the 60-2 day time period.
There is no extra charge for this, it is included in your rental cost.
Yes, cancellation due to coronavirus is covered by Master Cancel in most cases
If you are following Government Guidelines with regards to a maximum of 6 people or people are from the same Household or Bubble, then you are covered by Master Cancel in most cases. However groups that sit outside this ruling are not covered as those gatherings are currently illegal.
Cancellation Policy Outside 60-2 days Prior to your Arrival Date.
If you need to cancel 60 days outside your arrival date or less than 2 days before your arrival then Master Cancel does NOT apply. Therefore our own cancellation policy applies. Please see below:
Full cancellations if you have to, or want to, cancel your booking, you must phone us on 01948 880002 as soon as possible. The day we receive your notice by phone to cancel is the date on which we will cancel your booking.
Depending on your reason for cancellation, you may receive a refund authorised by us.
All prices are for the whole property and not on a per person basis.
We will ask you to fill in a booking cancellation form which may need signing by a medical practitioner or employer. In this case, we may need you to give us more information from other people (we will tell you at the time).
This means that if you have paid the balance of your total booking cost and then have to, or want to, cancel, you may receive a refund of part of the cost. However, if you have not paid your total booking cost, by the time of your cancellation, you may have to make a further payment to cover the cancellation charge. For the purpose of the table below, accommodation cost means the total cost of the accommodation booking, including any extra items. You will still have to pay any administration fees for making any changes.
Cancellation charges are calculated by the number of days before the start date of your trip that we receive your notice to cancel:
1) From the start of your confirmed booking and up to 61 Days prior to your arrival is
Full deposit (including any balance of the deposit due plus administration fees, credit card charges)
2) 60-2 days is underwritten by Master Cancel.
3) 2 days or less prior to your arrival time/date
Full accommodation cost
If you live outside the UK and have booked through a local agent, the term accommodation cost in the above cancellation charges table means the amount paid by your local agent to us after taking off any booking fees, insurance premiums and any administration charge paid to us for making any change.